Privacy Policy

At Saim Lotus Thailand Ltd, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect and how we use, disclose, and safeguard that information when you visit our website or make a purchase.

Information We Collect

We collect the following types of information:

  • Personal Information: When you place an order, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.

  • Payment Information: We may collect billing details, such as your credit card or payment method information, when you make a purchase. (Note: Payment details are securely processed via third-party payment processors).

  • Usage Data: We collect non-personally identifiable information through cookies and web analytics tools to track user activity and improve our website experience. This may include your IP address, browser type, and device details.

How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfill orders, including shipping and returns.

  • To communicate with you regarding your orders, customer service inquiries, and promotions.

  • To send you marketing materials, such as newsletters, if you opt in.

  • To improve our website and customer experience by analyzing user behavior.

  • To comply with legal requirements and protect our business interests.

Data Security

We take your privacy seriously and implement reasonable security measures to protect your personal information. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may share information with trusted third-party companies that help us operate our website, process payments, and fulfill orders.

  • Legal Compliance: If required by law or if we believe it is necessary to protect our rights, we may disclose your information to comply with legal obligations or governmental requests.

Cookies

Our website uses cookies to enhance your browsing experience and to help us analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the website.

Your Rights

You have the right to access, update, or delete your personal information that we hold. If you wish to exercise these rights or have any questions about your data, please contact us using the contact details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policy of any third-party website you visit.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately so we can take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:
Saim Lotus Thailand Ltd
Email: info@saimlotusthailandltd.com
Phone: +974 33312118
Address: Samut Prakan Province, 10540, Thailand